xbage Terms and Conditions

xbage is an online betting and casino platform operated for Bangladeshi players, providing services through the domain https://xbage.cam. These terms and conditions ("Terms") form a legally binding agreement between xbage and its users ("player" or "you").

Below are the definitions of some important terms used in these conditions:

• "Platform" — xbage's website, app, and related services.
• "Account" — A personal user account registered on xbage.
• "Bet" — Placing money on any game or sports event.
• "Bonus Funds" — Money provided for promotional purposes that cannot be withdrawn directly.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• "KYC" — Know Your Customer, meaning the identity verification process.

By accessing or continuing to use the platform, you are considered to have read, understood, and agreed to comply with these terms and conditions in full. If you disagree with any part of these terms, please refrain from using the platform.

2.1 Age and Eligibility Requirements

To open an account and use the xbage platform, you must be at least 21 years of age. Registration by minors is strictly prohibited. xbage may request age verification documents at any time and reserves the right to suspend an account if such documents are not provided.

Additionally, you must register in your own name and for your own benefit. Operating an account in the name of or on behalf of a third party is strictly prohibited.

2.2 One Account Policy

Each person may open only one account. If multiple accounts are found belonging to the same individual, all accounts will be cancelled and all deposited funds or winnings may be forfeited. Multiple accounts from the same household using the same device or IP address may also be flagged as suspicious.

2.3 Accuracy of Registration Information

All information provided at the time of registration (name, date of birth, contact details) must be completely true and accurate. Providing false information may result in immediate account closure and forfeiture of all funds.

3.1 Account Security

It is your responsibility to keep your account login details (username and password) secure. Never share your password with anyone. If you believe unauthorized access to your account has occurred, notify our support team immediately.

xbage will not be liable for any losses resulting from unauthorized access unless it is caused by a fault in our systems.

3.2 Identity Verification (KYC)

xbage may request necessary documents to verify your identity at any time, especially before withdrawals. These may include:

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (proof of address)
• Proof of ownership of the payment method
• Selfie or live video verification

Withdrawals may be delayed until KYC is completed.

3.3 Account Inactivity

An account may be considered inactive if there has been no login or transaction for 12 months. A maintenance fee may apply to inactive accounts, and you will be notified in advance by email.

4.1 Deposit Limits and Methods

The minimum deposit amount on xbage is ৳500 per method. We accept the following payment methods:

• bKash
• Nagad
• Rocket
• Upay

For each deposit, you must use a mobile banking account registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour, though KYC verification or additional security checks may take slightly longer.

Withdrawals must be made using the same payment method used for the deposit. If the withdrawal amount exceeds the deposit amount, the excess will be sent via an alternative verified method.

4.3 Currency and Conversion

All transactions on xbage are conducted in Bangladeshi Taka (BDT / ৳). If a transaction is received in a foreign currency, conversion at the current exchange rate will apply.

5.1 Welcome Bonus

New players will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, the first deposit must be made after registration and any applicable bonus code must be entered correctly.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means you must place bets totalling 15 times the bonus amount before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.

5.3 General Bonus Terms

• Each bonus has its own validity period and conditions, which will be stated with the offer.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is completed.
• Each bonus offer applies once per player.
• If bonus abuse is suspected, xbage reserves the right to cancel the bonus and conduct an investigation.
• Any unused bonus funds will be cancelled upon account closure.

5.4 VIP Program

xbage's VIP program has five tiers, each including a weekly cashback benefit:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

You can advance to higher tiers based on regular gaming activity. xbage reserves the right to modify VIP benefit terms.

6.1 Betting Rules

A confirmed bet cannot be cancelled unless it becomes void due to a technical error. For sports betting, if an event is cancelled or postponed, the bet amount will be refunded or settled in accordance with xbage's rules.

6.2 Software and Fair Play

xbage uses software from reputable game providers on its platform, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others. All game outcomes are determined by a Random Number Generator (RNG), which is impartial and verifiable.

6.3 Technical Errors

xbage reserves the right to void any winnings that arise from a technical error in a game or system. Bets placed during an error will be refunded and the player will be informed.

6.4 Maximum Win Limits

Maximum win limits may be set for certain games or events. Details of these limits will be stated on the relevant game page or in the bonus offer.

Engaging in any of the activities listed below is a direct violation of xbage's terms and conditions and may result in immediate account cancellation:

• Money laundering or conducting suspicious financial transactions
• Using multiple accounts to exploit the bonus system ("bonus hunting")
• Accessing the platform using automated bots, scripts, or any software
• Colluding secretly with other players to place bets
• Exploiting system vulnerabilities or errors
• Providing false or forged identity documents
• Fraudulent payment requests or chargebacks
• Threatening or harassing xbage staff
• Using a third party's credit card or payment account

If prohibited activity is detected, xbage may forfeit all funds in the relevant account and take legal action.

xbage is firmly committed to responsible gaming. We want every one of our players to play safely and enjoyably.

8.1 Setting Limits

You can set deposit limits, loss limits, and session time limits from your account. These limits may take a short time to take effect, but once set, they cannot be relaxed before the specified period has elapsed.

8.2 Voluntary Break

Any player can voluntarily suspend their account for a set period (24 hours, 7 days, 30 days, or more). For long-term self-exclusion, please contact our support team.

8.3 Support

If you feel that you or someone you know has a gambling problem, please reach out to our 24/7 live chat support. For more information, visit our Responsible Gaming page.

Full details of how your personal information is collected, stored, and used can be found on our Privacy Policy page. The privacy policy is considered an integral part of these terms and conditions.

xbage uses industry-standard SSL encryption to keep all your data and financial transactions secure. We never sell your personal information to third parties.

However, information may be shared with relevant authorities when required by legal obligation, anti-money laundering (AML) compliance, or fraud investigation.

10.1 xbage's Authority

xbage reserves the right to suspend or permanently close any account at any time without stating a reason. However, in cases of terms violations, the player will be informed of the reason.

10.2 In Case of Terms Violation

If an account is closed due to a violation of the terms, funds will be returned or forfeited according to the prescribed procedure. In cases of fraud or bonus abuse, no funds will be returned.

10.3 Voluntary Account Closure

You can request account closure at any time by contacting our support. You will be given the opportunity to withdraw any remaining valid funds before closure, however bonus funds for which wagering has not been completed will be cancelled.

The xbage platform is provided on an "as is" basis. We are not liable for indirect, incidental, or consequential losses arising from technical issues, temporary server downtime, or any other cause.

However, xbage assures that:

• Direct financial losses caused by our errors will be compensated.
• Fair decisions will be made regarding bets placed during technical issues.
• Your funds will be kept securely.

xbage bears no responsibility for losses caused by internet disconnection, power outages, or issues with your device.

12.1 Complaint Process

For any dispute or complaint, first contact the xbage support team directly via our 24/7 live chat or email. Most matters are resolved within 24-48 hours.

12.2 Appeal

If you are not satisfied with the initial resolution, you may request a higher-level review. xbage investigates each complaint impartially and communicates a decision in writing.

12.3 Final Decision

In dispute resolution, xbage's final decision is binding as part of the agreement. No claim will be accepted without a review of supporting evidence.

If you have any questions or comments about these terms and conditions, please contact us:

These terms and conditions are written in Bengali and that is the authoritative version. In the event of any future conflict with a translation, the Bengali version will prevail.