xbage Privacy Policy

We may collect the following types of information to create and manage your xbage account:

• Identity Information: Full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only); relevant bank account details.
• Account Information: Username, password (stored in encrypted form), account preferences and settings.
• KYC Documents: Documents required for identity verification where applicable.
• Technical Information: IP address, browser type, operating system, device ID, and log files.
• Usage Information: Session duration, pages visited, betting history, and gaming activity.
• Cookie and Tracking Data: Information collected through cookies, pixels, and similar technologies.

We collect your information in the following ways:

• When you register with xbage or update your account.
• When you complete deposit, withdrawal, or betting transactions on our platform.
• When you contact our 24/7 live chat or support team.
• Technical information collected automatically from your device or browser.
• Information received from third-party identity verification providers or payment processors.

xbage does not sell or rent your personal information. However, in certain circumstances we may share information with the following parties:

• Payment Processors: bKash, Nagad, Rocket, and Upay — limited information to complete transactions.
• Identity Verification Services: Authorized third parties for KYC verification.
• IT and Infrastructure Partners: Server hosting, database management, and security services.
• Legal Authorities: Relevant authorities in cases of court orders or legal obligations.
• Business Transfers: In the event of a company merger or acquisition, with prior notice.

We have contractual terms with all third parties that require them to protect your information appropriately.

The xbage website uses cookies and similar tracking technologies. These cookies are used for the following purposes:

• Essential Cookies: Ensure the basic functionality of the site — maintaining login sessions and security verification.
• Performance Cookies: Monitor site speed and functionality.
• Functionality Cookies: Remember your language preferences and settings.
• Analytics Cookies: Analyze user behavior to improve the service.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to receive a copy of your information in a machine-readable format.
• Withdrawal of Consent: The right to withdraw your consent to data processing at any time.

To exercise these rights, email us at [email protected]. We will respond to your request within 30 business days.

We retain your personal information only for as long as it is necessary. When determining the retention period, we consider:

• The duration your account remains active.
• The necessity for providing and managing services.
• Legal obligations — under applicable laws in Bangladesh, financial records must be retained for at least 5 years.
• Requirements related to dispute resolution and fraud prevention.

Even after an account is closed, some information may be retained for a specified period for legal reasons. After that period, the information is securely deleted or anonymized.

The xbage platform may sometimes contain references to third-party websites — such as payment service providers. These external sites have their own privacy policies and xbage is not responsible for them.

We advise you to review the privacy policy of any third-party site before using it.

xbage reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after changes means you accept the updated policy. If you do not agree with the new terms, contact us to close your account.